Many customers feel noticeable soothing and reduced stiffness after the first 10–20 minute session. For chronic issues, consistent daily use over 2–4 weeks typically produces measurable improvement in mobility and comfort. Individual results vary depending on condition and frequency of use.

Yes — the Ekko is designed for safe at-home use with adjustable heat and vibration levels so you can start gently. Always follow the included manual and stop use if you feel discomfort. If you have implanted medical devices, are pregnant, or have serious medical conditions, please consult your healthcare provider before use.

combines infrared heat, optional laser light, and customizable vibration in one rechargeable device — features not found in basic units. The price reflects higher-quality materials, the LED touchscreen, a 3000mAh rechargeable battery, and our warranty and customer support. We believe the long-term relief and convenience deliver strong value compared to repeated clinic visits.

The built-in 3000mAh battery provides about 2–3 hours of typical use depending on heat and vibration settings. Full charging time is approximately 3–4 hours via USB‑C. We recommend charging after heavy use and keeping the included cable handy for travel.

The massager measures approximately 16 x 19 cm and weighs about 695g, with breathable mesh and an adjustable design for most adult knees. Some customers with larger thighs find it snug but still effective; straps can be adjusted for comfort. If it doesn’t fit comfortably, our 30-day return policy makes exchanges or returns straightforward.

The motor produces a moderate hum during operation — not silent but not disruptive for most home use. Several customers noted the sound is barely noticeable during low or medium settings. If noise is a concern, lower vibration settings or using the device while relaxing with background music typically resolves it.

Place the massager around the knee, select your preferred heat and vibration levels on the LED touchscreen, and use 10–20 minute sessions once or twice daily. Avoid using on broken skin or open wounds and follow the manual’s safety guidance. Start on lower settings to find the most comfortable level for you.

Ekko is made from durable ABS plastic with breathable mesh panels for comfort. To clean, unplug and wipe the exterior and mesh with a lightly damp cloth and mild soap; never submerge the device in water. Allow the device to dry completely before next use.

We offer a 30-day return policy for unopened items and a 1-year warranty for manufacturing defects. Faulty products qualify for repair, replacement, or refund — our support team will guide you through the process. For US orders, typical shipping is 7–12 business days with tracking provided after dispatch.