Order cut-off time
12:00 AM (midnight) Central Time
Processing Time
All orders undergo processing within 1–5 business days (Monday to Friday). Please note that shipments are not processed or delivered on weekends or holidays.
Each order is shipped with a tracking number so you can monitor its progress every step of the way.
Shipping Options and Delivery Times
The shipping options currently offered at checkout are:
- Free Standard Shipping — free — estimated delivery 10–15 business days
- Osgig Shipping — $4.90 — estimated delivery 8–10 business days
- Osgig Fast Shipping — $8.78 — estimated delivery 7–9 business days
The destinations, shipping options and rates available for your address are shown at checkout before you pay. Delivery times are estimates and are not guaranteed.
Customs and Import Charges
Our prices do not include customs duties or import charges. If your order is shipped outside the United States, it may be subject to such charges, which are set by the destination country.
Note
Please be aware that occasional delivery delays may occur due to factors beyond our control, such as unforeseen circumstances, carrier issues, international customs procedures, or address inaccuracies. If you experience a delay, kindly contact our customer support team. We are committed to providing updates and assisting you throughout the process.
Order Cancellation And Modification
Customers have a 24-hour window from the time of purchase to request order modifications or cancellations. If changes are needed, please promptly contact our customer support at osgigsupport@gmail.com, and we'll do our best to accommodate your request within this timeframe. After the 24-hour period, orders may have already been processed and shipped, making it impossible to make any modifications. osgig does not take responsibility for lost packages due to incorrect addresses. Thank you for your understanding.
How Do I Track My Order?
Once an order has been processed and shipped, you will receive an email notification. If you haven't received one, feel free to contact us at osgigsupport@gmail.com, and we'll provide you with the tracking information. You can track your order using our tracking page.
Tracking Shows Order Was Delivered But Not Received?
If the tracking shows that your order has been delivered but you haven't received it, please follow these steps:
- Check with neighbors or household members in case the package was delivered to them by mistake.
- Verify the shipping address on your order confirmation email to ensure accuracy.
- Contact the carrier directly to inquire about the delivery status and request proof of non-delivery.
- Send us the proof of non-delivery so that we can immediately issue a refund for your order.
For any questions or order inquiries, please contact our customer service department:
Contact Us
Business address (LARSID MEDIA LLC): 2120 Fountain View Dr, Houston, TX 77057, USA
This is our business address, not a return address. For returns, please follow the instructions in our Refund Policy.
Email: osgigsupport@gmail.com
Phone: +1 832-234-6308
Hours of business: Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT)